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Statement from Irish Water on refunds

Statement from Irish Water on refunds

The Government has announced that Domestic Water Charge refunds will be issued in the Autumn. Irish Water is working to ensure that this can be achieved as efficiently and accurately as possible.

Published on: 06 Sep 2017

Irish Water’s primary concern is that the payment of refunds is as straightforward as possible from a customer point of view and that those who made a payment to Irish Water are refunded with a minimum of delay, once Government has passed the legislation and provided the funding needed to allow for refunds.

Almost 1m customers will be repaid their domestic water charges totalling €173m. The cost of refunding customers will be approximately €5m to cover the cost of letters, cheques, a public information campaign and additional staffing to support the project including additional call centre staff to deal with customer queries.

Irish Water is now putting a team in place to begin this work and will communicate with customers advising them what they need to do to ensure their refund is paid correctly as soon as the legislation is passed.

Customers do not need to contact Irish Water to get their refund. Irish Water will send a cheque to the account holder at their address. If you have moved or if your personal details have changed please call 1850 448 448.

 

For information

The charges:

Before the suspension of domestic charges, the charges if you did not have a water meter were:

Household

Water and wastewater services

Single service (ie if you have a well or septic tank)

1 Adult

160 per year

80 per year

2+ Adults

260 per year

130 per year

 

Before the suspension of domestic charges, the charges if you had a water meter were:

Metered charges were based on the volume of water supplied. Water services were measured in m³ (1 m³ = 1 cubic metre = 1,000 litres).

 

Water supplied - €1.85 per m³

 

Wastewater removed = €1.85 per m³

 

Not permanently occupied charge

If a household property was not permanently occupied, for example a holiday home, there were water charges if the property is connected to both water supply and wastewater services or to a single service.

If the property is unmetered the charge was €125 per year for both water supply and wastewater services and was €62.50 per year for a single service. If the property is metered the minimum charge was €125 per year for both water supply and wastewater services and €62.50 per year for a single service. The maximum charge was €260 per year for both services and €130 per year for a single service.