Cavan County Council takes the lead in joining together local organisations to assist citizens during Covid-19

Cavan County Council takes the lead in joining together local organisations to assist citizens during Covid-19

Dedicated community support helpline to be available from Monday

Published on: 28 Mar 2020

At The instigation of the Minister for Housing, Planning and Local Government, a COVID-19 Community Response Forum has been established in each county, and co-ordinated by the Local Authority, with Cavan County Council leading the effort in County Cavan.

A dedicated community support helpline will be established in Cavan County Council to assist at-risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency.

The confidential phoneline service is being established by the new COVID-19 Cavan Community Response Forum, which includes over a dozen agencies and organisations. The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels. The role of the Forum is to ensure that there is a co-ordinated community response and to enable all voluntary statutory agencies to collaborate in support of our communities and particularly of our most vulnerable members.

Included in the COVID-19 Cavan Community Response Forum are:

  • Cavan County Council, including Cavan County Fire Service
  • Health Service Executive
  • An Garda Síochána
  • Civil Defence
  • Alone
  • Age Friendly Cavan
  • Cavan GAA County Board
  • Cavan Public Participation Network (representing over 280 community/voluntary groups)
  • Cavan County Local Development
  • Cavan Local Community Development Committee (LCDC) 
  • LocalLink  
  • Cavan Citizens’ Information 
  • Cavan Volunteer Centre
  • Irish Farmers’ Association, Cavan
  • Diocese of Kilmore
  • Diocese of Kilmore, Elphin and Ardagh
  • Other community, voluntary and sports representatives


The new phoneline is just one aspect of the Forum’s work. Its core aim is contributing to the community-wide effort to limit the spread of COVID-19.

Cavan County Council, through this group, will ensure that the wide variety of groups working across the county to assist those in need, will do so in an organised, collaborative and targeted way. The Council’s COVID-19 Community Response Forum is there to ensure the very best use of the many resources assisting vulnerable persons with their daily needs at this unprecedented time, whether that is collecting medication, food shopping, social support and contact.

Chief Executive of Cavan County Council, Mr Tommy Ryan explains “There are a number of agencies currently doing excellent work in delivering care to older and vulnerable people in our communities. These groups are currently operating independently of each other and Cavan County Council’s role is to provide a targeted, integrated and coordinated approach to the delivery of these much-needed services to our more vulnerable citizens across the county during the COVID-19 pandemic.

“Cavan County Council is ideally placed both statutorily and regionally to channel this great work and provide the governance structure in partnership with all stakeholders. This public health crisis has changed life for so many, and we are there to help with that change. Our own staff whose day-jobs have changed due to this crisis, will be a key resource in the management and operation of this community support programme along with our partner agencies/groups. Set to come into effect from Monday 30th March, Cavan County Council is providing a dedicated FREE contact number with the lines open from 9.15am to 5pm, seven days a week.”.


For more information on COVID-19 Community Supports, email

Additional contact details of this new service will be promoted on, on Facebook and Twitter and through local media. An information leaflet including the new freephone number and other information will be distributed around the county/city, particularly to vulnerable households, over the coming days.