Ireland’s Commission for Communications Regulation, ComReg has welcomed commitments made by major telecoms industry players to assist customers during COVID-19.
Published on: 17 Apr 2020
Telecoms providers to have signed up to the COVID-19 consumer commitments include:
Tesco Mobile Ireland
Virgin Media Ireland
The COVID-19 Consumer Commitments are as follows:
Any fixed broadband customers who do not have unlimited usage already as standard will be given the opportunity, if they require, to upgrade their package (which may be on a temporary basis), with their current service provider
Any customer who does not have fixed broadband and who relies solely on mobile access to the Internet will have the opportunity to avail of affordable unlimited mobile data access/package from their service provider
Fair usage policies will not be automatically applied to unlimited fixed and mobile data packages
Service providers may implement appropriate permitted traffic management measures to avoid network congestion
Access to healthcare and educational resource websites identified by the Government will be zero-rated for all customers where technically feasible.
So that customers can remain connected during the crisis, service providers will engage with any customer that contacts them who is in financial difficulty as a result of COVID-19 and has difficulty paying their bills to agree the best way of keeping them connected to voice and data
Service Providers will work with ComReg in the event of complaints raised to ComReg by consumers, who consider they are not being treated in accordance with these commitments.
For more information, see https://www.comreg.ie/consumer-information/covid-19-information/comreg-welcomes-telecoms-industry-commitments-to-assist-consumers-during-covid-19/
What will I do if I experience issues relating to these commitments?
Customers experiencing issues should contact their service provider in the first instance, before contacting ComReg’s Consumer Care Team at firstname.lastname@example.org or 01 8049668 (from 8am to 8pm Monday to Friday and 9.am to 1pm on Saturday, excluding public holidays).