Council Advisory: Tucson Heating Pumps Safety Alert

The Council is aware that the Competition and Consumer Protection Commission (CCPC) has issued an urgent safety alert as 114,000 circulating pumps installed in heating systems in Ireland could present a serious risk of electrocution and we are working with our contractors to assess the extent of the problem in our housing stock.

We note that the CCPC has stated that the following: "The affected products are Tucson 5m, 6m and 8m pumps manufactured between 2017 and 2024. While consumers can continue to use their heating systems as normal, they must take care not to handle affected pumps as there is a serious risk of electrocution. This includes disconnecting, adjusting or attempting any maintenance on the pump.”

The Current Advice From The CCPC

Advice to consumers:

In addition, the Council would inform tenants that if they see the Tuscon brand name on the pump, please contact the Council and let us know at either: housingmaintenance@cavancoco.ie or 049 4378300.

Advice To Tradespeople

  • Tradespeople are very vulnerable to the serious risk of electrocution from affected pumps
  • If you are servicing, maintaining, replacing or working on heating systems for any reason, you must familiarise yourself with the details of this recall
  • Go to CCPC.ie or to tucsonpumps.com, understand the risk and do not touch the electrical connection of an affected pump.

Product details

The risk of electrocution relates to circulating pumps manufactured by Tucson Pumps Ltd between 2017 and 2024. The mains cable can be connected to the pump in reverse, allowing the live pin to connect to the earth pin and posing a serious risk of electrocution. Tucson 5m, 6m and 8m pumps are affected, and can be identified by checking the serial number – a series of digits starting with S/N, listed on the label of the pump. Users must not make any contact with the electrical connection of the pump. Serial numbers starting with any of the below mean the pump must be replaced. The serial number can also be checked at CCPC.ie or https://tucsonpumps.com/serialnumber-checking-tool/
S/N A
S/N B
S/N C
S/N D44 or earlier
S/N 2017
S/N 2018
S/N 2019
S/N 2020